While the majority of MrQ's thousands of Trustpilot player reviews are positive, a significant number of the negative ones discuss problems with pending withdrawals.

The primary issue appears to be the length of time it takes to get KYC verification following a withdrawal request. These lengthy wait times are to be expected because MrQ's payments team only works a few hours on weekdays and not at all on weekends.

It makes complete sense, though, that players would be offended by this. Nowadays, we think that there should always be at least one payment agent available at online casinos. Fortunately, verification should only take place once or twice, after which time additional withdrawals ought to go through without a hitch.

MrQ doesn't ever charge fees for financial transactions. If there was a rare instance of one, it would be due to a charge from your bank.

The UK Gambling Commission outlawed credit card use in casinos as of April 2020. It is not possible to withdraw or deposit money using a credit card because MrQ is governed by the UKGC and has a licence to operate under its strict guidelines. Conversely, debit cards are accepted.

MrQ will request that players submit the typical KYC paperwork, which consists of:

Identification as proof (passport, driver's license, national ID, etc.)
Evidence of residency, such as a utility bill or bank statement
An automated verification system is used when creating an account, but in the event that it fails, the documents are needed even before beginning any games, per UKGC regulations.

In certain situations, processing your withdrawal request might need additional documentation. This might be:

Evidence of the payment method (e.g., an e-Wallet account screenshot)
Evidence of the source of funding, such as a bank statement, payslip, or tax return